Excel import failed
Check the file is .xlsx or .xls from the ministry template and the ID column contains numbers. If it keeps failing, email us the file name.
Support
How can we help?
Quick fixes for common problems — and if yours isn’t here, email us directly.
Email us
Send us a message describing the problem — we will reply as soon as we can.
noonnuktah@gmail.comQuick fixes
The scan was misread
Photograph the sheet on a flat surface in good light without folds — and correct any value on the review screen before saving.
Verification code never arrived
Check your spam folder, then request the code again. If it still doesn’t arrive, email us with the address you used.
My balance looks out of date
Reopen the app or sign in again so the balance refreshes from the server — if it stays wrong, email us.
I paid but credits are missing
Credits are added automatically after the payment is confirmed. Wait a few minutes and reopen the app; if they still haven’t arrived, email us the payment reference.
Ads while I still have credits
Balance updates can lag for a moment — reopen the app. If it keeps happening, email us and we will check.